Business Compliance

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Business Inspection

Read more about Business Inspection

Overview

Inspections are done through visiting businesses to check for compliance with set trading standards such as validity and display of trading licenses, selling of tainted goods, price display, pricing of goods and others. To avoid penalties, businesses must comply with trade laws and strive for good business practice.

Ministry submitting this Service

Ministry of Trade and Industry

Where can I get more information on this Service

For More Information, Please Contact:

Ministry of Investment, Trade and Industry
Private Bag 004
Gaborone
Botswana

Plot 54380, Central Business District
Tel. (+267) 3601200
Fax. (+267) 3971539
Email. mitipru [at] gov.bw

Lodging of Complaint Against Unfair Business Practices

Read more about Lodging of Complaint Against Unfair Business Practices

Overview

Any consumer whose interests/rights are violated and having not obtained redress from the business may lodge a consumer complaint of unfair business practice.

A consumer is defined in the Consumer Protection Act 2018 as “any person or non-profit making organisation to whom or to which any commodity is offered, supplied or made available, where such person or organisation does not intend to apply the commodity for the purpose of resale, lease, rendering services or the manufacture of goods for gain."

Who is eligible?

Any consumer, class of consumers or consumer organisation.

How do I get this service?

Seek redress from the supplier concerning your dissatisfaction with the service rendered.
If dissatisfied escalate to the nearest Consumer Protection Offices listed below by:
Downloading and submitting the CONSUMER COMPLAINT FORM with supporting documents in person or fax.

What supporting documents are required?

Invoices/Receipts.
Warranty terms or purchase agreement.

How long will this service take?

Thirty (30) working days.

Where can I obtain this service?

Gaborone Head office

Kanye

Consumer Protection Unit - Gaborone

Competition and Consumer Authority

Private bag 00101

Gaborone, Botswana

Main Mall, Plot 28 Matsitama Road

Email: CA [at] competitionauthority.co.bw (CA[at]competitionauthority[dot]co[dot]bw)

Web: www.competitionauthority.co.bw

TEL:3934278

FAX(+267) 3121013

Rural Administration Centre

Private Bag M1939

Kanye

Tel: 5441335/5441448

Fax: 5442460

Ministry of Investment, Trade and Industry

Ground Floor, North wing

Plot 54380, Central Business District, Gaborone

Private Bag 0048

Gaborone

Tel: 3952571

Fax: 3951869

Maun

Selibe Phikwe

Jwaneng

Old Mall, Behind Botswana Telecommunication Corporations Office, Adjacent to Broadcasting Services. Second Floor.

Office – 23 &24

P. O. Box 109

Maun

Tel: 6860684

Fax: 6862115

Selibe Mall, Plot 2626, Susan Building above Chicken Licken

P. O. Box 890

Selibe Phikwe

Tel: 2611624

Fax: 2613829/2613111

Rural Administration Centre - Dithuso House – 2nd Floor

P. O. Box 1595

Jwaneng

2611624

Tel: 5880396

Fax: 5882819

Hukuntsi

Francistown

Ghanzi

Rural Administration Centre

Private Bag 001

Hukuntsi

Tel: 6510380

Fax: 6510344

Rural Administration Centre - Ntshe House, 2nd Floor

P. O. Box 254

Francistown

Tel: 2413824

Fax: 2413824

Rural Administration Centre

P. O. Box 254

Ghanzi

Tel: 6596519

Fax: 6596841

Tsabong

Kasane

Serowe

Plot 7065, Behind CTO, Cooperatives Development Building.

P. O. Box 293

Tsabong

Tel: 6540320

Fax: 6540476

Plot No 2972, Behind Police, White City

Private Bag K12

Kasane

Tel: 6252375/6252499/

Fax: 6252434

Serowe Main Mall

Next to Standard Chartered Bank

Private Bag 0057

Serowe

Tel: 4630042

Fax: 4633725

Opening hours: 07:30 to 12:45 and 13:45 to 16:30 Monday to Friday, except public holidays

How much does it cost?

No cost.

Meta tags

Government of Botswana, Botswana, Republic of Botswana, Botswana Government, Ministry of Investment Trade and Industry

Keywords

Department of Trade and Consumer Affairs, Consumer Protection Office, Consumer complaint, Unfair Business Practice, resolution of consumer complaints, investigating complaints, Consumer Welfare.

Synonyms

Consumer redress

Ministry submitting this Service

Ministry of Trade and Industry

Where can I get more information on this Service

Competition and Consumer Authority

Private Bag 00101

Gaborone, Botswana

Main Mall, Plot 28 Matsitama Road

Email: CA [at] competitionauthority.co.bw

Web: competitionauthority.co.bw

Tel: (+267) 3934278

Fax: (+267) 312013

Rebate Certificate/Tariff Exemption

Read more about Rebate Certificate/Tariff Exemption

Overview

Exempt those qualified by the Tariff Book not to pay Import/Customs duties.

Who is eligible?

People living with disabilities,
Non-profit making organizations
Government Ministries and Departments
His/her Excellency the President and his/her family

How do I get this service?

Download, complete and submit REBATE CERTIFICATE APPLICATION FORM, with supporting documents.

What supporting documents are required?

Government Ministries and Departments

If goods are donated, submit:

Donation letter
Written request for tariff exemption
Bill of lading/Airway Bill
Invoice

If Goods are bought submit:

Written request for tariff exemption
Bill of lading/airway bill
Invoice

Non Profit Making Organizations on donated goods

Written request for tariff exemption
Certification of registration
Donor letter to the beneficiary
Bill of lading/airway bill
Invoice

People Living with Disabilities

Disability medical report
Certified ID copy
Special motor car/motor cycle invoice
Bill of lading/airway bill

His/her Excellency the President and his/her family

Written request for tariff exemption
Bill of lading/airway bill
Invoice

How long will this service take?

One (1) working day.

Where can I obtain this service?

Department of International Trade

Private Bag 0073

Gaborone

Botswana

Tel: +267 3685353

Fax: +267 3188380

Opening hours: 07:30 to 12:45 and 13:45 to 16:30 Monday to Friday, except public holidays.

How much does it cost?

No Cost.

Meta tags

Government of Botswana, Botswana, Republic of Botswana, Botswana Government, Ministry of Investment Trade and Industry

Synonyms

Import Duty, Cross Border Trade, Tariff Exemption Certificate

Ministry submitting this Service

Ministry of Trade and Industry

Where can I get more information on this Service

Department of International Trade

Private Bag 0073

Gaborone

Botswana

Tel: +267 3685353

Fax: +267 3188380

Opening hours: 07:30 to 12:45 and 13:45 to 16:30 Monday to Friday, except public holidays.

Accessing Government Audit Reports

Read more about Accessing Government Audit Reports

Overview

In an effort to ensure that the public’s funds are not misappropriated, the Office of the Auditor General carries out annual audits of Government Ministries and Agencies. These are audit reports that members of the public are entitled to access.

Who is eligible?

Any member of the public can access these audit reports.

How do I get this service?

Interested persons need only to visit the Botswana Government Printers Bookshop, located at the below address and purchase a hard copy. Alternatively, the electronic copy may be downloaded on the forms attached.

Botswana Government Printers Bookshop

Finance House

Government Enclave

Gaborone

Botswana

Tel: (+267) 395-3202 / 390 4147

Fax: 395 9392

Opening hours: 7:30 to 16:30, Monday to Friday, except public holidays

What supporting documents are required?

Not applicable

How long will this service take?

This is a same day service, and the wait time at the office depends on the queue.