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Emergency Medical Services (Ambulance Services)


This service includes the treatment and transportation of “emergency” patients who are acutely ill or who have sustained injuries. Emergency services is dedicated to providing out of hospital, intra-hospital and inter-hospital treatment.

An “emergency” is an incident where a person experiences a life threatening or potentially life-threatening situation resulting from illness or accident which require urgent treatment and transport to a medical facility. 

Who is eligible?

Citizens and non-citizens residing in Gaborone, Mochudi, Lobatse, Mahalapye, Palapye, Phikwe, Francistown, Maun and Kasane.

How do I get this service?
  • Dial 997 and provide the following information:
  • Location of the patient (street address, landmark)
  • What happened? What caused the injury?
  • The number of patients
  • Your call back number
  • In addition to the above steps, please take note of the following roles you may play in an Emergency situation
  • Please do not crowd emergency scenes to allow the health care workers to execute their work
  • Do not use the emergency line for prank and non-emergency calls
  • Give way to an ambulance with light (and or sirens on)
  • Please only call when you have emergencies
  • Please cooperate with the dispatcher
  • Please listen to the dispatcher’s advice on how to give first aid while waiting
  • Keep Calm
What supporting documents are required?
  • A valid National Identity card (Omang). 
  • Passport for non-citizens
How long will this service take?

A minimum of 10 minutes

How much does it cost?

No cost

Where can I obtain this service?

The service is available in the following places: Gaborone, Mochudi, Lobatse, Mahalapye, Palapye, Phikwe, Francistown, Maun and Kasane.

Where can I get more information on this Service

Ministry of Health and Wellness
Department of Health Services Management
Emergency Medical Services
Tel. 997

Opening Hours: 24 hours, Monday to Sunday including public holidays.

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