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Ministry of Minerals, Energy and Water Resources (MMEWR)
MMEWR Makes a Return to the Top Spot
17/10/09
The Ministry of Minerals, Energy and Water Resources has returned to the top position in all the Government Ministries after the release of His Excellency's Performance Review results. The Ministry's overall performance is rated at 84%.

The Ministry of Minerals, Energy and Water Resources has returned to the top position in all the Government Ministries after the release of His Excellency's Performance Review results. The Ministry's overall performance is rated at 84%.

Informed by the meeting that was addressed by the acting Permanent Secretary, Mr. Jacob Thamage recently, it was abundantly evident that the Management of the Ministry of Minerals, Energy and Water Resources harbor vested interests to see the entire staff of the Ministry evolving into a high powered workforce that enjoys an enormous surge of success in view of performance that translates into both internal and external customers' satisfaction.

Deriving from the positive inclination, for the better part of recorded time, the Ministry of Minerals, Energy and Water Resources has recorded an outstanding track record in terms of Performance Management. In 2005/2006 and 2006/2007, the Ministry was awarded prizes for its excellent performance at the Annual Public Service Convention. In 2008, the Public Service Convention did not take place meaning that the Ministry could not weigh its performance against that of the other Ministries.

However, in 2008/2009, the Ministry recorded a decline in its performance as it came second after the Ministry of Trade and Industry with an overall performance rate of 83%. Further, the ratings for the first and second half of 2008/2009 financial year were 80% and 86% respectively. The last review before the current one had placed the Ministry of Trade and Industry at position one with 87% with just a percentage advantage above the Ministry of Minerals, Energy and Water Resources.

Despite being at 2% lower than its previous performance rate, the Ministry of Minerals, Energy and Water Resources is at the peak of the performance ladder and deriving from the Ministry's track record one does not expect any substantial slide down the slope of marginal performance any time soon.

Speaking at the meeting convened to announce the Ministry's performance to all under the employ of the Ministry at headquarters, Mr. Jacob Thamage thanked all the employees of the Ministry of Minerals, Energy and Water Resources for their unwavering commitment and loyalty to their work. He encouraged them to keep working hard as a way of answering the clarion call to provide quality service to all their customers. The acting Permanent Secretary further pointed out that although the Ministry was rated at position one in all the Ministries, it was important for employees to guard against any shadow of complacency as reflected by the 2% drop from the last review.

Furthermore, the staff was informed that the Department of Mines, still under the Ministry of Minerals, Energy and Water Resources has emerged atop all Government Ministries and Departments in the recently released Public Service Customer Satisfaction and Staff Perception Surveys that was conducted by the Public Service Reforms Unit at the Office of the President. The Surveys that were done in collaboration with the Economic and Management Consultants (DCM E&M) rates the Department of Mines at 93% in terms of Customer Satisfaction on the services that are specific to Ministries and Departments. On the 25th September 2009, the Ministry of Minerals, Energy and Water Resources held its annual prize giving ceremony where the Department of Mines received a trophy and a certificate as a token of appreciation for the excellent performance.

The report of the Surveys that were conducted between the months of February and April this year covering all Ministries and Departments in Botswana, after the last one that was conducted in 2005 states that the most appreciated services; Mining, licensing at the Ministry of Minerals, Energy and Water Resources, Wildlife and National Parks Services at the Ministry of Environment, Wildlife and Tourism, Women's Welfare Services at the Ministry of Labour and Home Affairs and National Services under the Ministry of Youth, Sports and Culture.

The Ministry of Minerals, Energy and Water Resources' overall Public Service Customer Satisfaction and Staff Perception Surveys is rated at 39% which is a slight improvement from the last Survey's 31%. However, the Ministry still falls far below the nominal Customer Satisfaction level of 50%. Despite the foregoing, the Ministry is one of the nine Ministries and Departments that are rated above average by their respective employees. In addition, the report points to the fact that most services have improved since 2005 and cites the Energy assistance and advice at the Ministry of Minerals, Energy and Water Resources as one of the areas that has shown significant improvement.

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