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Ministry of Minerals, Energy and Water Resources (MMEWR)
MMEWR Clinches First Position
18/06/10
MMEWR has scooped first position for service delivery during the 2009/2010 public service performance review. This was an improvement from position two attained during the 2008/2009 performance review.

The Ministry of Minerals, Energy and Water Resources (MMEWR) has scooped first position for service delivery during the 2009/2010 public service performance review. This was an improvement from position two attained during the 2008/2009 performance review.

The ministry attained this position by scoring 92%, making it the first ministry to break the 90% performance barrier that had been achieved by other ministries previously.

According to the ministry’s Performance Improvement Coordinator, Mrs. Sipora Tsonope, “every MMEWR employee contributed towards the top position through hard work and dedication”. She added that the critical ingredients for successful organizations are innovative and focused leadership, and committed employees who are willing to change and take risks which summarises the culture of MMEWR.

In MMEWR, the leadership leads by example and they clearly define the expected results and provide the right environment for success through empowering employees so that authority for delivering quality service is given to the hands on people. There are high levels of trust within MMEWR as people are encouraged to interact synergistically in order to produce extraordinary results through teamwork.

The ministry has been lauded for good process re-engineering, as well as projects that are well-executed and completed within time and budget.

In guaranteeing customer-focused service delivery which catapulted MMEWR to the top, Mrs. Tsonope said the ministry employs other approaches to drive performance, which among others include weekly Ministerial Performance Improvement Committee (MPIC) meetings. These meetings provide a platform for discussing progress on strategy implementation, identifying interventions for patent challenges as well anticipated challenges. The meetings have not only been pivotal in defining the strategy of the ministry, but have also played a critical role in enhancing teamwork among the MPIC team members which in turn has led to a ripple effect in improved work relations across the ministry.

In ensuring that the ministry not only retains its top position, but does so by excelling beyond the 92% score, Mrs. Tsonope said the ministry will therefore need to find different ways to improve service delivery because the strategies that were employed to achieve the current results may not necessarily take the ministry to a higher level of performance.

The Performance Management System in the public service was implemented by the government to ensure that the latter delivers on set and agreed plans, improves and sustains productivity at all levels, and inculcates a culture of performance, accountability and focus on the results or outputs.

In his address to department of Geological Survey staff in Lobatse, the minister Honorable Dr P.H.K. Kedikilwe urged them to work hard with a view to retain the 92 percent MMEWR scored to scoop first position. He cautioned that other Ministries will be equally working hard to unseat MMEWR.

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