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Ministry of Minerals, Energy and Water Resources (MMEWR)
Department of Mines Tops
17/10/09
The Department of Mines under the Ministry of Minerals, Energy and Water Resources has emerged atop all Government Departments and Ministries in the recently released Public Service Customer Satisfaction and Staff Perception Surveys that was conducted by the Public Service Reforms Unit (Office of the President). The Public Service Reforms Unit had engaged the Economic and Management Consultants (DCDM E&M).

The Department of Mines under the Ministry of Minerals, Energy and Water Resources has emerged atop all Government Departments and Ministries in the recently released Public Service Customer Satisfaction and Staff Perception Surveys that was conducted by the Public Service Reforms Unit (Office of the President). The Public Service Reforms Unit had engaged the Economic and Management Consultants (DCDM E&M). The report rates the Department of Mines at 93% in terms in terms of Customer Satisfaction on services that are specific to Ministries and Departments.

The surveys that were conducted between the months of February and April this year covering all Ministries and Departments in Botswana after the last one in 2005 states that the most appreciated services are: Mining licensing at the Ministry of Minerals, Energy and Water Resource, Wildlife and National Parks Services at the Ministry of Environment, Wildlife and Tourism, Women's Welfare Services at the Ministry of Labour and Home Affairs and National Archives Services under the Ministry of Youth, Sports and Culture.

The report continues to bring to the fore some of the poorly rated services and they include; Road Transport and Safety, Road Services and Central Transport Organization transport services under the Ministry of Works and Transport, Corporate Development Services under the Ministry of Youth, Sports and Culture, Hospital inpatient Services under the Ministry Health and Teaching Service Management at the Ministry of Education and Skills Development.

On the one hand, although the Ministry of Minerals, Energy and Water resources' overall Public Service Customer Satisfaction and Staff Perception Surveys is rated at 39% which is a slight improvement from the last survey's 31%, the Ministry still falls far below the nominal Customer satisfaction level of 50%. Despite the foregoing, the Ministry of Minerals, Energy and Water Resources is one of the nine Ministries and Departments that are rated above average by their respective employees. In order of ranking, the Ministries are; Ministry of Agriculture, Ministry of Education and Skills Development, Ministry of Foreign Affairs and International Cooperation, Botswana Police Services, Ministry of Health, Ministry of Youth, Sports and Culture, Ministry of Minerals, Energy and Water Resources , National Assembly and Ministry of Works and Transport.

The Public Service Customer Satisfaction and Staff Perception Surveys that covered, among customers, a total of 3514 respondents, also reveals that most services have improved between the years 2005 and 2009. The report, further, points to the fact that most significant improvements are observed in the cases of Land and pool housing under the Ministry of Lands and Housing, Energy assistance and advice at the Ministry of Minerals, Energy and Water Resources, Student Placement and Welfare under the Ministry of Education and Skills Development, Audit Services offered by the Auditor General, Management of the electoral process offered by Independent Electoral Commission and Information Services by the Ministry of Communications, Science and Technology informed by the fact that internal customers play a cardinal role in the satisfaction of the external customers. In closing, the report points the different Ministries and Departments to some recommendations that could be employed in order to improve employee satisfaction and loyalty. The report points to some common areas that will address the common areas that will address the requirements of several grades that are mostly linked to aspects of career growth and opportunities, communication, remuneration and relationship with supervisors.

The Public Service Reforms Unit at the Office of the President has released the report for consumption and they have being making presentations to the different key stakeholders among them, Permanent Secretaries, Deputy Permanent Secretaries, Performance Improvement Coordinators and Public Relations Officers in the Public Sector.

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