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Ministry of Local Government (MLG)
MLG Improves Service Delivery
08/06/11
The government of Botswana constantly strives for service excellence amongst its min­istries, and as such the Office of the President reviews the performance of respective ministries.

The government of Botswana constantly strives for service excellence amongst its min­istries, and as such the Office of the President reviews the performance of respective ministries.

It is in this context that last month the Permanent Secretary, Mr. Thato Y. Raphaka, represented MLG at the Ministerial review with the Per­manent Secretary to The President. The premise of these reviews is to measure the performance of the ministry as compared to its past performances to see areas where some improvement is still needed.

Speaking at the Senior Manage­ment (SMF) which was held on the 30th -31st May, Acting Permanent Secretary (APS), Mr. Boipolelo Khu­momatlhare said “from the review it has emerged that our service delivery efforts and initiatives as a Ministry, are bearing fruits.” He went on to say that The People’s Ministry got 75% against the last review of 68%. The APS mentioned that, there are still some very critical ar­eas that need attention.

Furthermore, Mr. Khumomatlhare applauded those in attendance at the SMF for their commitment to delivering quality services to the citizenry. He urged all attendees at the SMF to work hard and be re­sourceful and resilient in these try­ing times so service delivery is not compromised.

The SMF is a policy-clearing plat­form that brings together May­ors, Council Chairpersons, District Commissioners and Council Chief Executives from all over the coun­try together with the Ministry Man­agement to discuss cross-cutting issues of concern to both parties. Some of the issues discussed at the forum include RADP, strategies of revenue collection and improv­ing service delivery, project imple­mentation, social development policy, decentralization etc.

In conclusion the SMF was characterized by robust discussions on the above mentioned issues, and as such the participants agreed unanimously to go back to their respective district centres and con­template on ways of improving their services to maintain and /or improve on the ministry’s service delivery mission.

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