Ministry of Local Government (MLG)
MLG Improves Service Delivery
08/06/11
The government of Botswana constantly strives for service excellence amongst its ministries, and as such the Office of the President reviews the performance of respective ministries.
The government of Botswana constantly strives for service excellence amongst its ministries, and as such the Office of the President reviews the performance of respective ministries.
It is in this context that last month the Permanent Secretary, Mr. Thato Y. Raphaka, represented MLG at the Ministerial review with the Permanent Secretary to The President. The premise of these reviews is to measure the performance of the ministry as compared to its past performances to see areas where some improvement is still needed.
Speaking at the Senior Management (SMF) which was held on the 30th -31st May, Acting Permanent Secretary (APS), Mr. Boipolelo Khumomatlhare said “from the review it has emerged that our service delivery efforts and initiatives as a Ministry, are bearing fruits.” He went on to say that The People’s Ministry got 75% against the last review of 68%. The APS mentioned that, there are still some very critical areas that need attention.
Furthermore, Mr. Khumomatlhare applauded those in attendance at the SMF for their commitment to delivering quality services to the citizenry. He urged all attendees at the SMF to work hard and be resourceful and resilient in these trying times so service delivery is not compromised.
The SMF is a policy-clearing platform that brings together Mayors, Council Chairpersons, District Commissioners and Council Chief Executives from all over the country together with the Ministry Management to discuss cross-cutting issues of concern to both parties. Some of the issues discussed at the forum include RADP, strategies of revenue collection and improving service delivery, project implementation, social development policy, decentralization etc.
In conclusion the SMF was characterized by robust discussions on the above mentioned issues, and as such the participants agreed unanimously to go back to their respective district centres and contemplate on ways of improving their services to maintain and /or improve on the ministry’s service delivery mission.
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