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Ministry of Local Government (MLG)
Embrace Service Delivery
31/10/11
An innovative workforce for quality service delivery

The Northern Region institu­tions have been called to introspect and determine how they can improve or better discharge their mandate of deliv­ering quality services for their cus­tomers.

The plea was made by Botswana National Productivity Centre (BNPC) Executive Director, Mr. Baeti Molake at the 2nd Work Improve­ment Teams (WITS) Convention for the Northern Region in Maun recently.

During his address, Mr. Molake commended the region for adopt­ing a fitting theme of “An innova­tive workforce for quality service delivery” for the event. This, he said, is fitting and is in consonant with the country’s national vision 2016 goals, and the ideals cherished by His Excellency the President as set out for the public service in his road-map.

Mr. Molake who was the guest speaker, reminded the well attend­ed gathering of His Excellency’s clarion call of Delivery, and empha­sised that it would require com­mitment from everyone to deliver good service. Mr. Molake, further mentioned that “the survival of WITS depends on the involvement and participation of manage­ment, and the onus is on them to promote processes of maximum performance of their respective or­ganisations as far as service deliv­ery is concerned”.

Sharing the objectives of the convention, Ghanzi Council Sec­retary, Mr. Nelson Molepolole noted that continuous provision of quality service to customers is paramount. Mr. Molepolole further availed that “we are here to devise, learn and share best practices as enshrined in The People’s Ministry mandate, of efficient service deliv­ery and above all to prepare com­peting teams from the region for the upcoming National Conven­tion in Gaborone.

The attendees were given a brief lecture on the origins of the convention before it was intro­duced in Botswana in 1993 as part of the productivity movement. In attendance were representatives from regions as Selibe Phikwe, Francistown, North East, Central, North West, Ghanzi and Chobe.

Eight teams from the above mentioned regions battled it out through presentation of projects aimed at improved service deliv­ery. As such the eventual winner will represent the region at the Na­tional Convention in November.

Team Inose of Francistown Tribal Administration emerged victori­ous and will represent the North­ern region in Gaborone through their project of improving trial of cases.

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