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Ministry of Lands and Housing
MLWS Customers Satisfaction Survey
18/11/16
The Ministry of Land Management, Water & Sanitation Services would like to inform the public that one of the intended deliverables of the Ministry is to give customers excellent service in the following but not limited to; prompt feedback, frequent updates, timely response to correspondences, reduced red tapes in processes and procedures, excellent customer service amongst them.

PRESS RELEASE

MLWS Customers Satisfaction Survey

The Ministry of Land Management, Water & Sanitation Services would like to inform the public that one of the intended deliverables of the Ministry is to give customers excellent service in the following but not limited to; prompt feedback, frequent updates, timely response to correspondences, reduced red tapes in processes and procedures, excellent customer service amongst them.

In an endeavor to achieve the above and come up with initiatives to improve service delivery, the Ministry would like to conduct an annual customer satisfaction survey in order to get feedback from the people.

The survey forms will be distributed across all Land Boards and Ministry Departments and Water Utilities Cooperation (WUC). It will be administered to clients from 1st – 31st December 2016.

The public is therefore kindly requested to give the Ministry support in filling up the forms during the said period for feedback. Remember, “Your feedback counts, it can assist us to know how best we can serve you.”

 Download the Customer Survey Questionnaire here.

For more information, contact the Public Relations Office at 368 2122/ 2071/51 or Research Office at 390 4823.

Forms can be collected from Land Boards, Ministry Departments and Water Utilities Corporation (WUC) offices. They can also downloaded from the Government Portal, completed online and be submitted to: mlwsfeedback@gov.bw; and/ shtsheko@gov.bw and/ kbachobeli@gov.bw.

 

________________

Maikano Osenkeng

Principal Public Relations Officer/FOR PS

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