a)  Background

The service is specifically for onsite waste water treatment system, i.e. septic tanks and pit latrines. It is offered for households and business establishments. However, priority is given to households and the latter are given an option of hiring private firms to empty their septic tanks.

b)   How service is received?

The client is advised to pay at Revenue for the type of system he intend to be assisted with. A receipt is then submitted to Sanitation Office for registration. S/he is advised to pour water and stir the toilet if it is a pit latrine. The standard for this service is seven (7) days and it is based on first come first served. The client will sign collection form after the service has been provided and s/he keeps a copy. Complaints regarding incomplete emptying are attended to by supervisor in presence of emptying crew.

c)    Effluent removal tariffs

The tariffs for emptying septic tanks and pit latrines are as thus:

• Effluent removal (Residential)                                        P100.00/load

• Effluent removal (Institutions)                                        P300.00/load

• Effluent removal (Commercial)                                       P500.00/load