SERVICE DESCRIPTION

       -    SHHA department is responsible for application of low middle income plots.

-          issue building material loan maximum of P45 000.00 and P60 000.00 turnkey

-         To collect monthly service levy and loan

-         To provide technical advice to plot holders and beneficiaries of SHHA loans

-          Process application for Title Deed

 

HOW DO I OBTAIN THE SERVICE

 For a person to qualify for a SHHA plot he/she should be:

 

-         Be a Motswana citizen

-         Age 21 years and above

-         Earning P4 400.00 to P36 400.00 per annum

-         Bring copy of Omang

-         Pay slip

-         Two passports photos

 

BUILDING MATERIAL LOAN

 The loan limit has been increased to P45 00.00 to complete an already existing structure. An assessment is made as to the level of development and the cost of completion which is not supposed to exceed the limit stated above. The applicant still continues to buy building materials. Interest is only charged when the applicant defaults.

 For a person to qualify for building material loan (BML) he/she should be:

 

-         Earning P4 400.00 to P36 400.00 per annum.

-         Bring copy of Omang

-         Pay slip

-         Two passports photos

-         Not owing service levy

-         An assessment is made as to the level of development and the cost of completion which is not supposed to exceed the limit stated above

-         To produced approved plan

 TURNKEY DEVELOPMENT SCHEME

 This is where the beneficiaries are handed a complete house to the tune of P60 000.00 without them buying materials like the old SHHA loan. For one to benefit he/she must be earning not less than P4 400.00 and not exceeding P36 400, 00 per annum.. The amount of loan is determined by monthly income of the applicant and the monthly installments should not exceed 25% of the monthly income.

 For a person to qualified for Turnkey loan he/she should be:

-         earning P4 400.00 to P36 400.00 per annum

-         bring copy of Omang

-         pay slip

-         two passports photos

 COST INVOLVED IN OBTAINING THE SERVICE

 Repayment period is 20years at 0% interest 

10 % will be charged to beneficiaries who will default on their payments

-         orientation sessions are conducted after the approval of loan

-         first installment is paid before drawing of materials

-         materials are drawn in stages and if in arrears no material is issued

 

WHERE CAN I GET THE INFORMATION?

 Customer can acquire information from all SHHA offices, Public Relation offices, and the respective Council’s toll free number 0800 600 242

 

 

 

 

 

 

 

 

 

Fee: Free of charge
You may locate the service branche in charge in the Useful Links

 CONNECTION TO PUBLIC SEWER

The right to connect to a public sewer under Township Act Cap 40.02, Town Council (Public Sewer) regulations of 1982, entitles an owner to have the drainage installation of his premises to be connected to a public sewer. This is meant for all plot owner both citizens and non citizens where a public sewer and a sufficient supply of water is available.

   HOW DO I OBTAIN THE SERVICE

A person who requires the drainage installation of his or her premises to be connected to a public sewer shall put his or her request to the Council by completing a standard application form at Water and waste water Department Offices located at Light Industrial in Francistown.

 

The applicant shall produce a certified copy of Identity Card or passport, certified copy of a plot ownership (certificate or title deed), recent letter received at the mailing address and two copies of a detailed floor plan showing internal plumbing and the sewer reticulation for assessment as approved by Building Control.

 

When the Council receives the application it advises the applicant whether or not the application has been granted or rejected. If rejected Council states reasons for its rejection and if it is approved the Council advises the applicant to carry out the required works at his or her expense.

 

HOW DO I PAY

Applicant has a choice to pay cash at any Council revenue office at Civic, any SHHA offices or to the revenue collectors at the Clinics. A receipt shall be produced upon payment which shall then be brought to the waste water department alongside other documents for approval by the department.  

 

  COST INVOLVED IN OBTAINING THE SERVICE

Depending on the category of the plot the applicant will be expected to pay a corresponding amount of connection fee and an annual maintenance fee for approval of the application as tabled below.

 

    SEWERAGE CONNECTION FEES

 

   YEARLY MAINTANANCE FEES

 

 

 WHERE CAN I GET THE INFORMATION

Customers can acquire information from the Water and Wastewater Offices at Light Industrial, Public Relations Offices (BOTSA FA) at Civic Centre, Hounorable Councilors and the respective Council’s toll free number (0800 600 242).

Fee: Free of charge
You may locate the service branche in charge in the Useful Links

 

 SERVICE DESCRIPTION

Parks Department is responsible for the provision of graves under the township act chapter 40:02 which state that all people who wishes to be buried in cities and towns should apply for graves.  The services are available for both citizen and non-citizens with appropriate applicable fees.

HOW DO I OBTAIN THE SERVICE

Customers must present themselves in person or send someone with a certified copy of their identification card to the nearest parks Department office.  The valid national identity Card or certified copy for Citizens or resident permit for non-citizens.

HOW DO I APPLY FOR SERVICE

CITIZENS

The applicant must present themselves to the nearest parks office with a Valid National Identity Card or a Certified copy (Omang), Identity card of the deceased death Certificate. The applicant has to pay P60.00 an adult and P50.00 for children. They should get the receipt and go to the nearest Parks office for the grave number.

NON-CITIZENS

Applicant must write a letter to District Commissioner which state that the deceased has to be buried here and then write a letter to the Town.  The applicant must then present themselves to the nearest parks office with their valid proof of identifies, resident permit in case of non citizen, letter from the Town clerk and the Death Certificate. Adults to pay P70.00 and P60.00 for children.

 

 TREE CUTTING

The applicant should go to the nearest Parks office for the service and the officers will go and inspect the tree size and charge according to the tree size.

 HIRING STADIUMS

Teams hire stadiums at 20% of the gate takings and for friendly games are P50.00 per hour. Applications should go to the Parks office and requires services.

 

WHERE CAN I GET THE INFORMATION

 Customers can acquire information from the Parks Offices, Public Relation offices, and the respective Council’s toll free number (0800600242).

 

Fee: Free of charge
You may locate the service branche in charge in the Useful Links

  SERVICE DESCRIPTION

 The department is regulated by the Town councils (Public Sewer) regulations of 1982

 Water and waste water department is responsible for Operation and Maintenance has two sections that are:

In 2001 the government’ s policy on waste water and sanitation management was published management

1.     Blockage and vacuum Tankers

2.     Construction and Repair

 

The blockage crew is responsible for un-blocking domestic and Council Facilities which are blocked and the Vacuum Tanker crew is responsible for emptying Pitlatrines, Septic tanks and Pump stations.

Construction & Repair is responsible for the provision of sewerage connection points to facilities that have no connection points. It is also responsible for maintenance of the sewerage line.

 

  HOW DO I OBTAIN THE SERVICE

 

For blockage or Vacuum tanker matters customers must present themselves in person or send someone to our office with a receipt showing payment of the service they require. For Applicants who wish to apply for sewer connection, they must present them selves to our office with a certified copy of ID, certified copy of a plot certificate (e.bg title deed, e.t.c), recent letter received at the mailing address and two copies of a detailed floor plan showing internal plumbing and the sewer reticulation.

 

 HOW DO I APPLY FOR SERVICE

 For domestic clients who require blockage or vacuum tanker service, he/she must pay at the nearest Council revenue and bring the receipt to our office. For those applying for sewer connection, they should present them selves to our office with a certified copy of ID, certified copy of a plot certificate (e.g title deed, e.t.c), recent letter received at the mailing address and two copies of a detailed floor plan showing internal plumbing and the sewer reticulation for assessment and proof.

 

COST INVOLVED IN OBTAINING THE SERVICE

 The applicant will be expected to pay a connection fee and corresponding yearly maintenance fee up front on approval of Application.

 SEWERAGE CONNECTION FEES

 

Sewer Connection	Fee (Pula) PER UNIT
a. Low Income SHHA	P 100.00
b. Middle Income SHHA	P150.00
c. Small Plot Less Than 450m2 (sqm)	P200.00
d. Medium Plot Up To 700m2 (sqm)	P400.00
e. Large Plot More than 700m2 (sqm)	P1000.00
f. Multi Units, e.g. Flats or Town Houses	P2500.00
g. Civic and Community Plots	P2500.00
h. Commercial Plots	P2500.00
i. Industrial Plots	P5000.00

 

YEARLY MAINTANANCE FEES

 

Maintenance Fee	Fee (Pula)
Residential	60.00
Commercial	600.00
Industrial up to 100 m3/day	0.75
Industrial 100 + - 500 m3/day	1.00
Industrial more than 500 m3/day	1.25

 

PAID UP SERVICES

 

Service Offered	Fee (Pula)
Blockage Removal/ Clearing	30.00
Re – Inspection	50.00

 

PENALTIES

	Fee (Pula)
Damage to sewer pipeline per meter length	500.00
Illegal Connection	500.00

 

   WHERE CAN I GET THE INFORMATION

 Customers can acquire information from the Water and Wastewater Offices, Public Relations Offices (BOTSA FA), Honorable Councilors and the respective Council’s toll free number.

 

 

Fee: Free of charge
You may locate the service branche in charge in the Useful Links

The water and waste water department is also responsible for collection of waste from on site sanitation facilities such as septic tanks, cesspools and pit latrines through the use of vacuum tankers.

   HOW DO I OBTAIN THE SERVICE

When the customer recognizes that the facility requires emptying he or shall report to the water and waste water department upon which he or she will be advised to pay a fee at the nearest pay office. A receipt shall be brought to the water and waste water department offices as proof of payment for the services required. The customer would then be registered and await his or her turn to be serviced which shall be done within two consecutive days

 NB. For those requiring emptying of Pit Latrines they should ensure that it is pre treated before the request for the tanker to come to their place.

 

(B)    HOW DO I PAY

 

The customer has a choice to pay cash at any Council revenue office at Civic, any SHHA offices or to the revenue collectors at the Clinics.

 

(C)    COST INVOLVED IN OBTAINING THE SERVICE

 

Council Vacuum Tanker Services

 

Service Offered	Fee (Pula)
a) Septic Tank – SHHA Area	30.00
b) Septic Tank – Non SHHA Area	100.00
c) Pit Latrine	50.00

 

 

(D)    WHERE CAN I GET THE INFORMATION

 

Customers can acquire information from the Water and Wastewater Offices at Light Industrial, Public Relations Offices (BOTSA FA) at Civic Centre, Hounorable Councilors and the respective Council’s toll free number (0800 600 242).

 

Fee: Free of charge
You may locate the service branche in charge in the Useful Links