Local time: Wednesday, 19 February 2020 20:57:59hrs
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Labour and Social Security & Dispute Resolution
The Department of Labour and Social Security

The Department of Labour and Social Security is responsible for labour administration services. These include mediation and arbitration of disputes, labour inspection, processing of work permits, workers compensation claims, monitoring of training and localization in the private and parastatal sectors, registration and placement of job seekers, registration of trade unions and employers’ organizations. Through provision of these services, harmonious industrial relations conducive for investment, sustainable economic growth, prosperity as well as socio-economic development are facilitated.

Functions of the Department
  • Workers Compensation
  • Industrial Relations
  • Labour Relations
  • Labour Inspection
  • Dispute Resolution
  • Training & Localization Mgt.
  • Employment services
  • Research & Statistics
  • Take your Omang and visit any District Labour Office.
  • At the reception, ask for any Labour Officer.
  • You will be given a referral form to complete, where necessary with the assistance of any labour Officer.
  • After completing the form, hand it to the officer.
  • The officer will check the form before registering the matter or case.
  • The Officer will then inform the complainant of the dates for mediation and the mediator who will preside over the case.
  • The complaint will serve the other party with the referral form.
  • You will be advised to bring any supporting documents during the mediation hearing.
  • During mediation you can appear in person or to bring a representative of your organization.
  • The mediator shall attempt to resolve the dispute referred to him/ her within 30 days.

When the mediator has failed to settle your matter, she / he/ issues consent for referral to arbitration if both parties consent or issue a certificate of failure to settle for the matter to be referred to the Industrial Court.


Upon Registration of the matter for arbitration, an acknowledgement letter and guidelines to arbitration is issued to both parties. Both parties will be advised to submit to the office any documents that support the Disputes. After date of hearing is confirmed parties will be notified of the assigned arbitrator, venue and time of the arbitration hearing of the matter. During arbitration you can appear in person or representative of your organization, legal representation is also permitted. The arbitrator shall attempt to resolve the matter referred to him / her within 30 days. A party aggrieved by the decision of the arbitrator may appeal against such decision to the Industrial Court within 14 days of the arbitrators decision and such appeal shall lie only in respect of a decision.

Trade Dispute Settlement

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